Client Services Director, Digital Marketing Agency, London

Role Overview:

We’re working with a dynamic digital marketing agency to help them find their first Client Services Director. You’ll play a key role in bridging senior leadership and the rest of the team, providing strategic direction and leading client accounts in an environment that values innovation, accountability, and proactive engagement.

Thisdata-and-insights driven,London-based agencyhasa collaborative, hands-on culture where every team member is encouraged to take ownership, contribute ideas, and deliver high-quality results.

Key Responsibilities:

• Lead client accounts(both B2B and B2C)with top-tier consultancy, planning, and strategic direction
• Stay at the forefront of industry developments, applying new insights to provide client value
• Manage and develop junior team members, ensuring growth and continuous improvement
• Oversee the planning and execution of multiple client workstreams, ensuring efficient delivery
• Lead client communications tomaintainsmooth account management and strong relationships
• Use data and behavioural insights to guide decision-making and inform client strategies
• Provide strategic, data-driven consultancy and guide client briefs and deliverables
• Integrate multiple digital channels (organic, influencers, paid media, asset creation) into cohesive, impactful campaigns =
• Identify and drive growth opportunities within existing client accounts
• Contribute to new business development, including pitch work and client proposals
• Support operational initiatives that contribute to the agency’s growth

Required Skills & Experience:

• Strong experience in social andbroaderdigital marketing, with a solid understanding of the digital landscape
• Knowledge and experience in corporate B2B and consumer marketing, particularly within digital communications
• Proven leadership abilities with excellent communication skills, both written and verbal
• Strategic thinker with the ability to interpret and distil client briefs effectively
• Exceptional project management skills with the ability to prioritise and handle multiple tasks
• Proactive self-starter with initiative and the ability to lead by example
• Experience in managing and motivating teams, ensuring efficient and effective collaboration
• Strong presentation and client-facing skills, with the ability to manage high-level client relationships
• Ability to adapt to a fast-moving, small-team environment with a hands-on approach

We are committed to equality of opportunity for all. You can access our Diversity and Inclusion Policy here.

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