D365 Product Owner (F&O and CE) / London

Microsoft D365 Product Manager (CE & F&O)

I am seeking a Dynamics 365 Product Manager to own D365 Finance & Operations and Customer Engagement as enterprise products across their full lifecycle in a multi-country, federated operating model.

This is not a deep hands-on technical role, but requires strong technical fluency to:

• Clearly distinguish out-of-the-box capability vs. integration vs. customisation
• Protect the core solution blueprint and prevent unnecessary scope drift
• Govern a System Integrator and support partner to Microsoft best practice

Core Accountability

• Own D365 (F&O + CE) as a product end-to-end: roadmap, backlog, releases, Microsoft One updates, and BAU change
• Act as the gatekeeper for scope, customisation, and deviations from standard
• Lead market-level backlog prioritisation across multiple countries
• Balance global standardisation (“vanilla”) with genuine local regulatory or operational needs

Stakeholder & Political Management (Critical)

• Strong ability to say no and manage stakeholder expectations
• Operate credibly across a federated, politically complex environment
• Align countries and business units back to a single core design
• Engage senior stakeholders while remaining delivery-focused

Leadership & Governance

Line management responsibility for:

• Supply Chain Management BA
• Finance BA
• Field Service / CE BA
• (Potentially) MDM resource (longer-term reporting into Head of Data)

Day-to-day governance of:

• System Integrator (programme & BAU support)
• Support contract performance and delivery quality
• Ensure solution maturity, documentation, and operational discipline

Dynamics 365 Experience (Required)

• Experience across both D365 F&O and CE is required
• Some countries run both
• Others run F&O only, but CE experience remains essential
• Comfortable operating where CE is used for Field Service, not full CRM

Key Module Experience

D365 Finance & Operations

• Finance (all core finance modules)
• Supply Chain Management
  • Procurement
  • Inventory
  • Warehouse
  • Product Information
  • Asset Management
  • Sales

D365 Customer Engagement

• Field Service (must-have)
• Sales

Technical Profile

• Strong understanding of:
  • D365 architecture and integration patterns
  • Customisation vs configuration trade-offs
  • Release management and Microsoft One Version updates
• Able to challenge partners credibly without needing to design or build solutions

Role Profile

• Product-led, not project-led
• Mid-level leadership role operating across regions and entities
• Strong commercial, governance, and prioritisation mindset
• Comfortable owning D365 as a long-term platform, not a one-off implementation

If you are interested, please get in touch with Kamilla Ryan

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

#J-18808-Ljbffr…