Hybrid Customer Experience Leader - AI-Driven Growth

Zero Surplus is hiring a Customer Service/Experience Manager in Babraham, UK. This role focuses on transforming the support function into a proactive customer success operation. You will lead a team, enhance operational processes, and implement automation using tools like Zendesk. Ideal candidates have experience in customer success, a strong operational mindset, and ideally a background in B2C retail or healthcare. The position offers a hybrid work model, requiring 4 days a week in-office initially. #J-18808-Ljbffr