Permanent vacancy - Product Owner
Hillington
Salary: £45,000-£55,000 (depending on experience)
Working Hours: Monday – Friday 9:00 am – 5:30 pm
Role Overview
We are seeking an experienced Product Owner to lead the vision, roadmap, and delivery of ActiveFM 2.0, a next‑generation smart facilities management platform. This role will evolve the platform from traditional reporting into a proactive, action‑driven solution, used daily by facilities management providers and end‑users to identify root causes and prevent critical failures across refrigeration, energy management and BMS environments.
Key Responsibilities
- Own the product vision, roadmap and backlog for the ActiveFM platform.
- Translate business goals, customer needs and operational requirements into clear, prioritised user stories.
- Ensure the platform is scalable, modular and extensible to support multi‑site, multi‑tenant deployments.
- Embed strong Voice of Customer insight into all product decisions through regular discovery and usability research.
- Deliver features that enable action, root‑cause analysis and faster issue resolution—not just data visualisation.
- Oversee development of core capabilities such as compliance monitoring, energy analytics, asset management and BMS monitoring.
- Work closely with software, hardware and business stakeholders to ensure aligned, high‑quality delivery.
- Maintain awareness of relevant compliance and regulatory requirements and translate these into product features.
- Support go‑to‑market activities, including release planning, onboarding, documentation and sales enablement.
- Track product success through KPIs such as adoption, operational outcomes and time‑to‑resolution improvements.
Skills & Experience
- 5+ years’ experience in Product Ownership, Product Management or SaaS platform development.
- Proven delivery of scalable B2B digital products with measurable customer adoption.
- Strong customer empathy and ability to balance technical, operational and commercial priorities.
- Experience in facilities management, retail technology, HVAC/R, energy or monitoring platforms is highly desirable.
- Confident working in Agile environments with strong stakeholder communication skills.
- Familiarity with data platforms, dashboards or monitoring systems advantageous.
Package & Benefits
- 30 days holiday including bank holidays.
- Pension scheme and discretionary annual bonus.
- Optional healthcare (after qualifying period).
- Death in service cover.
- Monday‑Friday core hours with some flexibility.
Why This Role?
This is a high‑impact opportunity to shape a mission‑critical SaaS platform used across complex, multi‑site environments. You’ll have genuine ownership, strong influence over platform direction and the chance to build a product that delivers real operational and compliance value for customers.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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