Job Overview
You will work as part of the EAP management team in coaching your teams to provide in the moment therapeutic support, championing in house interventions, whilst providing assistance and information on a wide range of counselling subjects. You will monitor and manage daily goals, service level agreements and quality scoring, ensuring that all are working consistently and in line with organisational expectations. The role requires high levels of professional standards whilst working in a telephone environment, adhering to KPIs and SLAs.
What you Bring to the Team
- Counselling qualification with IACP registration
- Ability to inspire team members and encourage clinical excellence and exceptional customer service
- Ambitious with the determination to succeed
Responsibilities
- Overall responsibility for the running of your counselling team
- Monitor, mentor and ensure counsellors are working in line with clinical governance and within internal policies
- Work proactively to ensure the wellbeing of all counsellors, through debriefs, wellbeing sessions and team engagement
- Implement and maintain new weekly and monthly goals by completing regular quality assessments and coaching sessions; monitoring additional learning in line with performance management protocols and CPD requirements
- To support the counselling team on a day-to-day basis with risk and safeguarding debriefs as and when required and ensure team members are always following the Risk Guidance policy
Benefits
- Cash plan for you (and your children, if any)
- Holidays increase after 2-and 5-years' service
- Contractual sick pay
- Private medical insurance after 5 years' service
- Profit share scheme
- Season ticket loan scheme
- Cycle to work scheme
- Access to Employee Assistance Programme
- Company incentives, access to discount schemes
- 100% funding for professional registration fees
- Support with revalidation and CPD
50084LSR4
INDMANS
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