The SOC Analyst is an experienced cybersecurity professional responsible for handling complex and high-priority security inquiries, incidents, and service requests. Acting as a technical expert and mentor to Analysts, plays a crucial role in ensuring swift and accurate resolutions, guiding technical topics, and serving as a critical escalation point.
What You’ll Do
- Take ownership of complex or high-priority customer service requests that require in-depth analysis and troubleshooting.
- Conduct investigations using advanced tools and techniques to identify root causes of issues.
- Perform detailed incident triage, analysis, and support for escalated events.
- Support non-emergency calls into MDR Support Operations in real-time with customers.
- Act as a key technical escalation point for Support Analysts handling advanced issues.
- Provide expert analysis and recommendations on escalated cases.
- Collaborate with Frontline MDR analysts during surges in alert activity.
- Perform peer reviews on incident reports and customer documentation.
- Recommend process improvements or training areas based on observations.
What You’ll Bring
- Experience in SOC, MDR, or equivalent cybersecurity role.
- Proven experience handling escalations and complex investigations.
- CompTIA CYSA+ or equivalent DoD 8570 / 8140 IAT Level II certification.
- Advanced knowledge of SOC operations, incident support, and analysis techniques.
- Excellent communication skills for both technical and non-technical audiences.
- High proficiency with SIEM, IDS/IPS, EDR, and related tools.
- Analytical and detail-oriented with a passion for solving problems.
- Strong mentor and team player.
- Calm and dependable under high-pressure situations.
- Ethical, professional, and dedicated to customer security and support.
Purple Perks
- Medical, dental and vision coverage
- Generous PTO and observed holidays
- 2 Paid Volunteer Days per year
- Employee Stock Purchase Program
- Fundraising opportunities as part of our giving program
- N-ablite Learning – custom learning experience as part of our investment in you
- The Way We Work – our hybrid working model based on trust and flexibility
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