SOC Analyst

The SOC Analyst is an experienced cybersecurity professional responsible for handling complex and high-priority security inquiries, incidents, and service requests. Acting as a technical expert and mentor to Analysts, plays a crucial role in ensuring swift and accurate resolutions, guiding technical topics, and serving as a critical escalation point.

What You’ll Do

• Take ownership of complex or high-priority customer service requests that require in-depth analysis and troubleshooting.
• Conduct investigations using advanced tools and techniques to identify root causes of issues.
• Perform detailed incident triage, analysis, and support for escalated events.
• Support non-emergency calls into MDR Support Operations in real-time with customers.
• Act as a key technical escalation point for Support Analysts handling advanced issues.
• Provide expert analysis and recommendations on escalated cases.
• Collaborate with Frontline MDR analysts during surges in alert activity.
• Perform peer reviews on incident reports and customer documentation.
• Recommend process improvements or training areas based on observations.

What You’ll Bring

• Experience in SOC, MDR, or equivalent cybersecurity role.
• Proven experience handling escalations and complex investigations.
• CompTIA CYSA+ or equivalent DoD 8570 / 8140 IAT Level II certification.
• Advanced knowledge of SOC operations, incident support, and analysis techniques.
• Excellent communication skills for both technical and non-technical audiences.
• High proficiency with SIEM, IDS/IPS, EDR, and related tools.
• Analytical and detail-oriented with a passion for solving problems.
• Strong mentor and team player.
• Calm and dependable under high-pressure situations.
• Ethical, professional, and dedicated to customer security and support.

Purple Perks

• Medical, dental and vision coverage
• Generous PTO and observed holidays
• 2 Paid Volunteer Days per year
• Employee Stock Purchase Program
• Fundraising opportunities as part of our giving program
• N-ablite Learning – custom learning experience as part of our investment in you
• The Way We Work – our hybrid working model based on trust and flexibility

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