Cluster Manager- Cardiff

Boots Hearingcare is part of the Sonova family. Together, we’re driven by a shared vision: a world where everyone can enjoy the delight of hearing. We combine personalised audiological care—comprehensive assessments, expert fittings, and dedicated aftercare—with cutting‑edge hearing technology, from hearing aids to cochlear implants.

Backed by Sonova’s decades of industry‑leading innovation, we’re proud to improve hearing health, strengthen human connection, and help more people engage fully with the world around them.

Join us in creating a more connected world, where every voice is heard and every story matters.

Cardiff, United Kingdom

If you’re a commercially minded leader who can spot opportunities, drive performance, and think strategically about growth—this could be your next step.

This is an opportunity to lead a well‑established clinic in Cardiff, supported by a team of high‑performing Hearing Aid Audiologists, a loyal customer base, and the scale, stability, and investment of Boots Hearingcare and Sonova behind you. You don’t need to be a qualified Audiologist— we’ll train you to work as a Hearing Wellness Advisor, so you can stay close to the operation and customer journey.

This isn’t about fixing underperformance. It’s about unlocking potential, driving growth, and taking a strong clinic to the next level.

The clinic environment

You’ll be based in our Cardiff clinic, a modern, well‑equipped environment designed to support both clinical excellence and commercial success, including:

• Access to the latest hearing technology and product innovations
• Advanced diagnostic capability
• Structured diaries supporting high‑quality consultations
• Strong operational and admin support

Everything is already in place; your role is to maximise it.

The role

As a Cluster Manager, you’ll:

• Lead the overall performance of the Cardiff clinic
• Be present in‑store, working alongside the team as a trained Hearing Wellness Advisor
• Identify commercial opportunities to grow revenue and customer outcomes
• Analyse performance data and translate this into clear actions
• Optimise clinic utilisation, diary efficiency, and conversion
• Drive local engagement and community awareness
• Maintain high operational and compliance standards
• Act as an ambassador for Boots Hearingcare, building strong customer relationships
• Partner with regional and support teams to deliver business priorities

We’re investing in the next generation of leaders.

This role offers clear progression into:

• Senior Cluster / Regional leadership roles
• Senior Regional Sales Manager positions
• Broader leadership opportunities across the business

You’ll also benefit from:

• Ongoing CPD and leadership development
• Exposure to commercial and operational strategy
• The opportunity to shape how hearing care is delivered across your cluster

What’s in it for you

• Competitive salary (DOE)
• Monthly bonus scheme + cluster bonus
• 25–30 days annual leave plus bank holidays
• Boots Discount Card
• Free hearing aids (if required as an employee)
• Free flu vaccination (discounted for family members)
• Flexible Benefits Box – tailor your package
• Option to buy/sell up to 5 days holiday
• Option to increase personal pension contributions
• Telus wellbeing support – confidential support inside and outside work
• Long service awards recognising your contribution

What we’re looking for

• Strong commercial mindset with a track record of driving performance
• Strategic thinker who can identify and act on growth opportunities
• Experience in retail, healthcare, or customer‑led environments
• Confident working with data, KPIs, and performance metrics
• Comfortable being hands‑on and present in-store
• Strong stakeholder and relationship management skills

Boots Hearingcare is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to cultivate the strongest team in the marketplace. We're committed to ensuring equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

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