Job Title: Credit Hire Handler
Location: Sevenoaks or Liverpool with hybrid working
Salary: £29,133 to £34,047 per year plus up to £2,000 annual bonus paid quarterly
Job Type: Permanent, Full Time
Working Hours: 37.5 hours, Monday to Friday from 9am to 5:30pm
About The Role
Reporting to the Mitigation Operational Team Leader, the Credit Hire Handler will mitigate indemnity spend of Third Party Credit Hire and Property Damages claims by pro‑actively managing a portfolio of motor claims from allocation through to settlement. This individual will also monitor claims involving credit hire, ensuring all actions are taken to mitigate our exposure, including identifying cases where we can intervene and settle the third party's claim direct to reduce overall hire duration.
What You Will Be Doing
- Validating all motor claims across the mitigation team for indemnity and fraud
- Accurately assessing liability whilst utilising all available evidence and tools
- Contacting all potential claimants or representatives in a timely manner to establish exposure to ongoing hire, ensuring key information is obtained and updated on the claim file
- Identifying cases where intervening on vehicle losses will reduce our overall exposure, utilizing resources of specialist in‑house motor engineers
- Ensuring indemnity spend is minimised by commercial decision making
- Proactive diary management to monitor and progress live hire cases
- Accurate quantum assessment of claims presented using relevant tools
- Applying accurate reserves in line with company guidelines
- Performing any other ad‑hoc tasks as the needs of the business dictate
What We’re Looking For
- A persuasive, confident and strong communicator with effective negotiation skills
- Ability to use own initiative to explore all options to achieve the best outcome for the business
- Good understanding of insurer RTA obligations, credit hire, existing credit hire case law, legal precedent and procedure
- Motivated self‑starter with the ability to work as part of a team
Benefits
- Maximum of 35 days’ holiday (including bank holidays) with additional buy/sell options
- 24/7 mental health support & free counselling available
- Professional development through career fairs, leadership programmes, and learning on the go
- Flexible benefits, including early access to salary via internal platform
- Hybrid working options to support work‑life balance and individual needs
- Recognition awards, social events & more
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