Senior Sales Executive
A regional house builder requires a Senior Sales Executive for a new development based in Lancashire.
Senior Sales Executive Role
The company is looking to appoint a Senior Sales Executive initially to start on a development based in Lancashire. Reporting to the Head of Sales you will be responsible for selling new homes in line with agreed sales targets to forecast completion date, whilst delivering exceptional customer service to HBF 5-star standards.
Key Responsibilities
- Ensure all visitors are attended to in a courteous and professional manner and sales achieved are in line with agreed dealer margin allowance and sales reservations in line with company processes.
- Actively manage and progress sales reservations, liaising with independent financial advisers, agents, and solicitors accordingly, to achieve forecast timescales for exchange and completion.
- Ensure sales extras are sold in line with targets. Ensure payments and notifications to other departments are done so in line with company processes.
- Manage the customer journey from reservation up until handover to customer care. Ensure the customer receives exceptional customer service to HBF 5-star standards.
- Post completion, visit the customer to ensure they are happy with their home and that any issues are being dealt with ensuring developments achieve a 5-star HBF rating.
- Ensure when customers visit site for pre-plaster visits, home demonstration, and stock plot visits are carried out in line with the company's health and safety processes.
- Inspect show homes and sales centres daily, internally and externally, to ensure high standards of presentation and cleanliness. Ensure any areas open to the public are safe, with any issues reported to the Site Manager immediately.
- Attend weekly sales build meetings to ensure communication relating to customer matters is effective and actions affecting completion dates and customer satisfaction are addressed.
- Develop and maintain up to date knowledge of house types, standard specifications, sales extras specifications, build specifications including sustainability features and EPC ratings, and site surroundings and amenities.
- Develop and maintain up to date knowledge on mortgage products available, developer incentives available and their operation such as part exchange, government financial/deposit assistance schemes available, and affordable home ownership products available.
- Ensure gas, electric and water readings are recorded upon date of completion and recorded in line with company process.
- Prepare competitor analysis as and when required.
- Where instructed, liaise with the Sales and Marketing Co-ordinator to ensure documentation such as price lists and brochures, and marketing campaigns via email and text are accurate for all developments.
Skills & Experience Required
- Experience in a similar house building sales position within an established house building organisation.
- Experience of dealing with customers and delivering open market sale developments.
- Knowledge of relevant legislation and government regulations. Experience and knowledge of NHQB requirements is essential.
- High sales acumen with the ability to work at pace.
- Excellent communication and influencing skills with a strong customer focus.
- Results driven with the ability to manage conflicting stakeholder priorities.
- Proactive approach with the capability to work flexibly and adapt to particular situations.
Benefits
In return for your skills the client are offering a basic salary of £33,000, plot commission, 25 days holidays, bonus on extras, mileage, pension scheme and additional company benefits.
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