Individual Giving Manager

Individual Giving Manager

Are you a passionate individual giving or direct marketing professional who would like to use your skills and experience to raise vital funds for our local Hospice? Join our team as our Individual Giving Manager.

St. Luke's Hospice is a local charity providing compassionate care to people whose illnesses are no longer curable. We promote dignity in dying and empower people to make the choices they want, from the moment they are diagnosed.

This is a fantastic opportunity for an experienced fundraising or direct marketing professional, who would like to play an important part in raising vital funds to help St. Luke's Hospice continue caring for local people and families.

Based in the Fundraising and Communication directorate, our Individual Giving Manager will manage implementation of the Hospice’s individual giving strategy and will develop and deliver annual activity plans.

About the role

As a registered charity, we are reliant on the generosity of our local community to enable us to continue caring for local people and their families. We are looking for someone with a creative and analytical approach to plan and deliver a programme of fundraising appeals, products and activities with a particular focus on donations from individuals.

As our Individual Giving Manager, you will have an opportunity to develop our existing programme of activities and products. Your work will help us grow the Hospice’s income, increase our supporter base and provide an excellent experience for our supporters.

If you have a background in individual giving or direct marketing and would like to apply your skills and experience at our much-loved and respected Hospice charity, we would love to hear from you.

Salary: £30,057.13 to £38,988.99 per annum (depending on experience)

Contract: Permanent

Hours: Full-time, 37.5 hours per week (Mon-Fri, 9am-5pm)

Location: Thurrock Hospice site (RM14 3EB). Flexibility for remote working in line with Hospice policy (up to two days per week) will be considered.

Main responsibilities

• Develop annual delivery plans and lead delivery of individual giving fundraising products to achieve budget net income, working across products including: on and offline cash appeals; supporter newsletters; regular giving; gifts in celebration; and incentivised giving.
• Project manage all elements required to deliver planned activities, including: producing plans, budgets and briefs; liaising with internal teams and external suppliers/agencies; writing and reviewing copy; and proofing artwork.
• Plan and deliver the Hospice’s flagship in memory appeal, ‘Light up a Life’, including a cash appeal, local remembrance services, public dedication list instalments and a community radio show.
• Monitor and evaluate income and expenditure, taking corrective action when necessary to reach targets.
• Plan and prepare thank you and stewardship communications and supporter journeys.
• Ensure that individual giving income from all channels and sources is coded, batched and thanked in a timely manner and in accordance with relevant legislation and best practice.

About you

• Experience of individual giving / direct marketing within the not-for-profit sector, or comparable experience within the commercial sector.
• Experience of using a variety of on- and offline channels to deliver successful marketing campaigns to acquire and develop donors / customers, including direct mail, email and social channels.
• Experience of managing income and expenditure budgets, including reforecasting, and setting and monitoring performance against KPIs.
• Experience of audience segmentation and use of data analysis to inform marketing / fundraising activity.
• Excellent verbal and written communication and interpersonal skills
• Excellent attention to detail
• Excellent time management skills with the ability to organise own workload to manage and deliver multiple projects simultaneously.
• Ability to work proactively to identify and solve problems effectively using own initiative.
• Ability to work effectively as part of a team in a collaborative manner.

Please note that this role is based at our Thurrock Hospice (RM14 3EB) and regular attendance at this site is required. Travel between Hospice sites may also be required.

About applying

When applying don't forget to answer the questions in our application process to tell us more about how you meet the skills, knowledge, and experience to be successful in this role.

Right to Work

St. Luke's Hospice is unable to sponsor work permits or visas. All candidates must have the right to work in the UK.

Belonging, Equity, Diversity and Inclusion

At St. Luke's Hospice, we are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that the different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better outcomes for the people who access our services. We particularly welcome applications from disabled, LGBT+ and Black, Asian and Minority Ethnic candidates as these groups are currently under-represented in our teams. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of access requirements for people who have a disability.

To have an informal chat about working for us or to discuss access requirements for disabled applicants contact the HR team using the chat function on our careers page or calling 01268 524 973.

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