The Operations Analyst will be part of a small and important team that works with key stakeholders across Wholesale underwriting, Claims, IT, Change and Data to deliver a process improvement framework for strategic change and identify opportunities for incremental improvements within existing processes.
Business Unit overview
The London Market division is comprised of three underwriting divisions (Marine & Energy, Specialty and Professional Financial Risks), as well as an award winning claims team, operations, and strategic business development. We have staff around the world with a significant presence in Asia and the US, in addition to the hub in the London. London Market is going through a period of change, shifting from focusing on traditional processing activities to a 21st century operating model that will position the company for future scalable growth. Operations comprises four functions: Underwriting Support Services, Governance & Delegated, Operations Excellence, and Communications & Engagement.
What you’ll be doing
- Support the Operations Director in delivery of London Market operations strategy
- Partner with London Market underwriting, claims and support teams to find opportunities for process improvement and automation
- Develop and maintain Operational Management Information reporting and KPIs in Power BI or similar application
- Support Operations with business issue analysis and resolution
- Conduct and support regular process review activities, updating documentation where necessary and communicating across teams
- Support the delivery of international projects by coordinating London Market operational activities such as operational resilience, BCP, enterprise workflow
- Support new methodologies, tools, and technical developments (Automation, AI) which support process efficiency and effectiveness
Key Skills
- Working experience in automation capabilities, including AI agents, Copilot or other emerging applications
- Experience in process optimization, with a focus on identifying improvement opportunities and delivering solutions
- Interest in data and reporting methodology including Power BI dashboards
- A strong ability to build relationships and communicate clearly to both technical and non-technical audiences, with the ability to influence a variety of stakeholders
- Experience or qualifications in Lean Six Sigma methodologies would be beneficial but not essential
- Delivery focused with a hands‑on approach, with high energy levels and self‑motivation
- Experience with or interest in Microsoft Power Apps, Power BI, Power Automate, Alteryx, or similar tools would be beneficial but not essential
- Experience within Insurance, in particular the London Market, would be useful but not essential
What’s in it for you?
- A great starting salary plus annual bonus and strong benefits package
- Up to 16% company pension scheme
- Private medical and dental cover, menopause plan, and emergency care benefit for children, pets and dependants
- Income protection, life assurance, electric car scheme, and travel insurance
- 25 days paid holiday plus Bank Holidays, with the opportunity to buy or sell extra leave
- Other great benefits on offer and countless opportunities to learn new skills and develop in your career
Equal Opportunity Statement
We will ensure that individuals are provided with any reasonable accommodations to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at rec@markel.com or call 0161 507 5827 to request any accommodations or adjustments that may be needed, including alternative formats of documents or information on how to apply offline.
We are also happy to consider candidates who are looking for flexible working patterns.
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