Job reference number
336749
Salary starting at £27,263 and a company pension scheme with highly competitive contribution rates.
Full time. Permanent.
Location
- Scottish Parcel Hub – Canyon Road, Excelsior Park, Netherton Industrial Estate, Wishaw ML2 0XX
- North West Super Hub – Unit 1, Catalina Approach, Great Sankey, WARRINGTON WA5 3UY
- South West Parcel Hub – Western Approach Business Park, Severn Beach, Bristol, BS35 4GG
- Princess Royal Parcel Hub – Blackmore Drive, North Circular Road, London, NW10 7RH
- Midlands Super Hub – DC 5, Drift Drive, Crick, Northampton, NN6 7HQ
- Yorkshire Parcel Hub – Yorkshire Parcel Hub, Silkstone House, Express Way, Wakefield Europort, Normanton, Wakefield, WF6 2XX
Exciting opportunity to work with our High-Volume Customers in a strategically important area for the future of the business.
Working within a National Specialist Customer Operational Team within the Parcel Hub Network, the successful candidate will be a primary contact for telephone calls and emails relating to customer collection bookings, cancellations, amendments and service issues. The candidate may also be expected to perform various other tasks on the operational floor including parcel checks and samplings. You will work with the relevant internal departments – Operations, Distribution, Planning, Sales, and Revenue Protection to advise of changes to collections and forecasts.
Working hours
Full time 40 hours per week. Attendance is Monday & Friday, hours between 13:20 – 10:00 and Saturday & Sunday hours between 09:20 – 22:20 (flexibility is required regarding start and finish times).
As part of the role, you will collate collection and forecast sheets and analyse forecasts and statistics for reporting purposes.
Qualifications & Skills
- Confident and professional telephone manner.
- Good knowledge of Microsoft Excel, Word, PowerPoint, Outlook.
- Ability to work to tight deadlines.
- Flexibility and ability to react to customer and business demands as required.
- Desire to provide excellent customer service.
Benefits
Company pension scheme with highly competitive contribution rates.
Closing Date
Tuesday 5th May 2026. Please note, this advert may close early if the appropriate number of applications has been reached.
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