Assistant Business Manager, Charlotte Tilbury - Stratford
Full-time position (40h), permanent contract.
About Your Role
The Assistant Business Manager is a true brand ambassador, reflecting Charlotte Tilbury values, driving team performance, and prioritising customer experience. The role supports the Business Manager in seamless day‑to‑day store operations.
Responsibilities
- Drive financial results in store to meet and exceed targets and key performance indicators.
- Support the Business Manager to determine individual and team sales targets and communicate with the Retail Artists to agree sales objectives and deliver them.
- Demonstrate entrepreneurial spirit, being a specialist amongst the retail artistry brands and showing a genuine enthusiasm, commitment and interest in the Company's performance.
- Lead by example to promote exceptional customer service and create a customer experience.
- Coach and give feedback to the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry.
- Take every opportunity to extend exceptional customer service beyond the in‑store experience; drive the customer database for direct marketing opportunities.
- Implement individual and team development plans, conducting regular reviews that encourage two‑way feedback and coaching.
- Create a positive and cooperative team culture in store, through team meetings and a collaborative management style; recognise and celebrate performance where necessary.
- Propose plans, events and other activities to unlock commercial success.
- Maintain impeccable visual merchandising, counter cleanliness and hygiene standards.
- Execute flawless grooming standards, inspiring the team to be and feel their best selves.
Qualifications
- Retail management experience.
- A genuine passion for the beauty industry.
- Commercial acumen.
- People management experience.
- Strategic planning experience.
Benefits
- Structured induction programme – Charlotte's Magic Academy, training on all aspects of the role.
- Structured career development with industry experts.
- Exclusive product launches and a full Charlotte Tilbury look after completion of the Academy.
- Access to Tilbury Treats rewards platform for discounts on gym memberships, cinema tickets, etc.
- Other benefits such as life assurance, birthday offs, team sales incentives and more.
At Charlotte Tilbury Beauty, we are committed to diversity and inclusion, welcoming people from all backgrounds, cultures, and perspectives.
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