Customer Service Coordinator – Export Team
Location: NG17 – on site
Salary: £27,000 – £29,000 (negotiable; reviewed every 6 months, current 2-year salary £36,000)
About them
My client is a well‑established, global trader operating from multi‑million pound premises in the Mansfield area of Nottingham. They are a family‑owned business with solid values and many of their workforce stay at the company for their entire career.
The role
The role is to provide full support to overseas agents, distributors and customers. It requires a high level of accuracy and customer service whilst dealing with a wide variety of customer enquiries, order processing, quotations and despatch. Interaction occurs at all levels including team members, export management and directors.
Key Duties for the Export Customer Service Coordinator
- Coordinating and administering support for international markets.
- Responding to customer queries and delivering customer‑focused resolutions.
- Providing excellent service to international agents, distributors, and customers.
- Collaborating with internal teams to ensure smooth and timely processing of orders and enquiries.
- Accurately processing orders with a focus on efficiency and cost‑effective shipping.
- Proactively monitoring parcel tracking, resolving issues and keeping agents and distributors informed.
- Managing weekly consolidated shipments to distributors.
- Developing and maintaining knowledge of customs and exporting to ensure accurate export records and compliance with international trade regulations.
- Developing and maintaining excellent product knowledge.
Person Specification
- High level Customer Service / Account Management experience is essential and the ability to demonstrate outstanding customer service.
- Experience / knowledge in exporting goods to overseas markets.
- Highly motivated, organised, proactive, with experience of working in a fast‑moving business environment.
- Meticulous attention to detail.
- Enjoys working as part of a wider team.
- Ability to perform under pressure and remain calm.
- Work using own initiative.
- IT competent.
- Excellent planning and organisational skills with the ability to prioritise and respond to time frames and deadlines.
- Able to adapt to change at short notice.
- Strong communication skills both written and verbal.
Other Information
- The core hours of work are Monday – Friday, 8:30 am – 5 pm, with flexibility on either side.
- The company offers a number of benefits such as a Profit Related Pay Scheme (after 1 year of service), a Group Personal pension plan, subsidised restaurant and car parking facilities.
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