Customer Service Team Leader

Nuco Solutions are recruiting a confident Customer Service Team Leader to lead a busy Domestic Gas customer service team at a head office in Cheam. You’ll manage and support a team of CSOs, ensuring customers receive a fast, professional, and high-quality service across phone, email, and live chat. This is a hands‑on leadership role where you’ll coach, motivate, and drive performance every day.

Role and Responsibilities

• Lead and support a team of Customer Service Operatives
• Handle escalated customer queries and complaints
• Drive performance and ensure KPIs are met
• Coach, train, and develop your team through 1:1s and ongoing support
• Manage rotas and ensure smooth daily operations
• Promote a positive, high-energy team culture
• Work closely with internal teams to resolve issues quickly

Requirements

• Previous experience in a team leader or supervisory role
• Strong communication and people management skills
• Confident coaching and developing others
• Calm, organised, and solution‑focused under pressure
• Passion for delivering excellent customer service
• Able to lead by example and motivate a team

Benefits

• £32,183.42 starting salary
• Weekly pay (2 weeks in arrears)
• 20 days holiday + Bank Holidays
• Annual leave increases after 5 years
• Training and development opportunities
• Career progression potential
• Supportive working environment
• Mental health and wellbeing support
• Cycle-to-work scheme

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