Edwards Employment Solutions are recruiting for an experienced Call Handler/Administrator for a key role within a small but very busy Telephone Answering and Client Administration business, based in Dronfield.
This is a fantastic role of Call Handler/Administrator for people who have all-round administrative skills and are passionate about delivering high level Customer Service to clients.
Working within a small team and reporting to a Team Manager, your duties as a Call Handler/Administrator will include:
Salary details & package
- £12.71 per hour
- Full -Time Hours - various working patterns available
- Business opening hours are Mon Fri 8am to 6pm, Sat 9am-4pm.
- Free onsite parking
- 28 days annual leave (inclusive of bank holidays)
The Role Call Handler/Administrator
- Providing and answering service to a varied range of clients in multiple sectors
- Taking accurate details for call backs
- Booking appointments for customers
- Typing accurate information
- Using Live Chat
- Updating social media
- A variety of ad-hoc Admin tasks
To be successful in this role for Call Handler/Administrator you must have
- Good interpersonal and communications skills
- Excellent telephone manner
- Excellent customer service skills
- Ability to deliver tasks to tight deadlines.
- Ability to complete admin tasks accurately and follow instructions.
- Confidence and ability to establish effective working relationships both internally and externally.
- Ability to work on own initiative.
- Ability to multitask in a fast-paced high-volume environment
- Ability to work in a pressurised environment.
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