Call Handler/Administrator – Full Time

Edwards Employment Solutions are recruiting for an experienced Call Handler/Administrator for a key role within a small but very busy Telephone Answering and Client Administration business, based in Dronfield.

This is a fantastic role of Call Handler/Administrator for people who have all-round administrative skills and are passionate about delivering high level Customer Service to clients.

Working within a small team and reporting to a Team Manager, your duties as a Call Handler/Administrator will include:

Salary details & package

• £12.71 per hour
• Full -Time Hours – various working patterns available
• Business opening hours are Mon Fri 8am to 6pm, Sat 9am-4pm.
• Free onsite parking
• 28 days annual leave (inclusive of bank holidays)

The Role Call Handler/Administrator

• Providing and answering service to a varied range of clients in multiple sectors
• Taking accurate details for call backs
• Booking appointments for customers
• Typing accurate information
• Using Live Chat
• Updating social media
• A variety of ad-hoc Admin tasks

To be successful in this role for Call Handler/Administrator you must have

• Good interpersonal and communications skills
• Excellent telephone manner
• Excellent customer service skills
• Ability to deliver tasks to tight deadlines.
• Ability to complete admin tasks accurately and follow instructions.
• Confidence and ability to establish effective working relationships both internally and externally.
• Ability to work on own initiative.
• Ability to multitask in a fast-paced high-volume environment
• Ability to work in a pressurised environment.

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