Millennium Hotels UK/EU - Careers provided pay range
This range is provided by Millennium Hotels UK/EU - Careers. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
At Millennium Hotels UK, we are seeking a Groups Supervisor to support the Groups department in maximising revenue and fostering strong client relationships through effective and efficient sales techniques and strategies. This role involves providing excellent customer service to all customers at all times. As a Groups Supervisor, you will work closely with our clients, agents, and team members to ensure seamless coordination and delivery of all aspects of the event.
At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer.
Key responsibilities
- Managing and converting incoming Groups Business enquiries according to department standards, including proposal negotiation, upsell opportunities, revenue conversion, volume conversion, speed of conversion, TENT business management.
- Managing site visits for clients, bookers and event suppliers.
- Maintaining up-to-date knowledge of competitor hotels and venues.
- Ensuring the team manages multi-property enquiries in a sensible manner.
- Supervising all professional post-contract communication, queries, amendments and planning with the client, right up to their event date.
- Resolving client disputes and complaints in a professional manner and within the guidelines issued.
- Working on behalf of, selling and converting the Group's business facility.
- Supporting accurate production of daily, weekly & monthly management information.
- Working with central team and management teams to propose efficiencies and improvements as appropriate, and adapting according to system and process changes required for the department.
In return we offer
- Social Events, Wellbeing and Team Activities
- Training and development
- Pension Salary Sacrifice Scheme
- Career development and salary reviews
- Interest-free Season Ticket Loan Scheme
- 1 Volunteer Day per year (fully paid and in addition to your annual leave)
- Complimentary meals prepared by our chefs
- Length of Service related holiday scheme
- My Millennium discount perks
- Discount on Accommodation worldwide and 50% Food and Beverage Outlets
- Life Assurance
- Recommend a Friend Scheme
About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng's Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character, and clearly defined hotel brands within it, offering real opportunities to develop and gain promotion within the industry.
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