Here at N Brown, we are looking for a UX Optimisation Specialist to join our User Experience team! This is a pivotal role within the UX Team to shape and deliver a UX testing & optimisation roadmap through a comprehensive and systematic application of a robust CRO methodology, that ensures tests produce accurate learnings so we can deliver frictionless shopping experiences
As a UX Optimisation Specialist, your role is key in creating the tests that drive our growth. The recognised expert and go-to person on all the technical and quality aspects of how we work. Working closely with our analysts and tech teams to come to the optimal testing setup
As a UX Optimisation Specialist, you will:
- Lead on optimisation strategies across all group brands and provide support to the Optimisation Manager and Head of UX
- Identify opportunities that enhance the user journey and deliver significant revenue growth. This could be through A/B testing or providing actionable insight
- Develop evidence-based problem statements and hypotheses using insights from data and research to shape test roadmap
- Act as ‘project manager’ on optimisation strategies, keeping stakeholders informed
- Responsible for the feasibility and implementation of test code and data, working closely with tech teams and relevant business experts
- Build and support the creation rigorous test monitoring and analysis. Clearly communicate results, learnings and recommendations to senior stakeholders
- Own the technical communication of tests, with an ability to break down complex concepts, making them understandable to a non-technical people
- Own the QA process and sets the standard for the quality of all test build, tracking and configuration. Ensures standards are adhered to.
- Act as SME, providing support, training and mentoring to other members of the team.
- Proactively discover new methods to improve our approach
What skills and experience will you have?
- 3+ years commercial experience in CRO with specialist mentoring / consulting experience
- Thorough understanding of MV, A/B testing methods, able to challenge and refine test ideas, build a strong hypothesis, and identify the right KPIs
- Experience with A/B testing tools, and systems such as AB Tastey, Adobe Target, Webtrends etc.
- Highly analytical and loves data, an expert at digging into Google Analytics
- A great communicator: able to manage and align with stakeholders within and outside the tech team
- Positive attitude, great desire to learn and passion to solve problems and see results
- Not afraid to propose out of the box ideas but always backed up with data
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