Front of House Services and Retail Coordinator

We are looking to recruit a Front of House and Retail Coordinator to join our Schools, Lifelong Learning & Culture service. This is a fixed‑term contract ending 31/08/2026. You will be the welcoming face of Ceredigion Museum, manage the shop, oversee front‑of‑house volunteers, promote the museum and its activities, and ensure the safety of the museum, its visitors and staff.

Responsibilities

• Serve as the welcoming face of Ceredigion Museum
• Manage the shop and front‑of‑house volunteers
• Promote the museum and its activities
• Ensure the safety of the museum, its visitors and staff
• Navigate busy and quiet periods effectively, establishing priorities and maintaining methodical work routines

Qualifications & Skills

• Excellent interpersonal and communication skills
• Good eye for detail and creativity
• IT proficient
• Commitment to the principles of Customer Care and Equal Opportunities for service users and colleagues
• Welsh fluency at the level specified in the person specification (see the full specification for details)

Working Hours & Pay

• Weekend working is part of the normal working week or rota
• Saturday: time and a quarter
• Sunday: time and a half
• Bank holiday working may be required – choice of double time or single time with a day off in lieu

What We Offer

• Work‑life balance
• Lifestyle savings scheme
• Generous employer pension scheme
• Cycle to work scheme
• Learning and development opportunities

Where You’ll Work

• Schools and Culture – supporting schools, tackling education governance and infrastructure, engaging with the community through music services, theatre, museums and other cultural initiatives

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