Business Reporting Analyst

We are Chester Zoo, a major wildlife charity committed to the recovery of endangered species globally. We are the UK’s most popular zoo, housing 37,000 animals across 128 acres of gardens, and we’re making a significant contribution to conservation during a global extinction crisis.

Role

• Support the Business Reporting Partner in providing excellent site‑wide reporting by collecting and managing data that can be used to generate meaningful management information, reports and dashboards.
• Work with key stakeholders site‑wide to enable data to be captured and reported on in a timely, accurate format that assists decision‑making and operational benefits.
• Design and develop clear, accurate and reliable management information that allows analysis, insight and decision‑making to achieve key business objectives.
• Drive reporting development as new commercial systems are rolled out, meeting daily operational needs and improving business intelligence.
• Collaborate with the Business Reporting Partner and Systems and Business Information Accountant on data‑driven projects, enabling the Executive team and Board of Trustees to receive accurate, detailed information on a periodic basis.
• Use mainstream technology such as Microsoft Power BI and SQL.
• Monitor the quality and integrity of data captured and processed across the organisation, establishing and communicating clear standards.
• Support documentation of in‑house databases/datasets (e.g., data dictionaries) to help users identify the right database, tables and fields for reporting and operational needs such as Gift Aid.

Requirements

• Sound working knowledge and experience of SQL (CTEs, subqueries, joins) and advanced Excel.
• Advanced knowledge of Microsoft packages and other desktop software.
• Methodical thinker able to view data logically and holistically.
• Strong collaborative skills, able to understand user needs, advise on solutions, manage expectations and build relationships at all levels.
• Confident working on concurrent projects with tight deadlines.
• Strong project management, organisational and time‑management skills.
• Attention to detail and commitment to accuracy.
• Excellent problem‑solving, analytical and evaluative skills.

Desirable

• Relevant experience in a leisure, retail or hospitality environment.

Package

• Permanent contract, 40 hours per week.
• Salary: £30,750 – £32,725, depending on experience.
• Potential for hybrid working.
• 33 days annual leave, with option to buy or sell up to 5 days.
• Staff pass for zoo visits and complimentary tickets for friends and family.
• Cycle‑to‑work scheme.
• Healthcare plan and employee assistance programme.
• Discounted gym membership.
• Discounts on cinema tickets, restaurants, high‑street shops and more via Perks.
• Pension scheme with generous employer contributions up to 9%.

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