Taking team meetings’ minutes and oversee the computerised appointment system.
To provide a comprehensive administration service to internal and external service users at a range of Gloucestershire Community Dental Clinics across the county of Gloucestershire.
To be proficient in secretarial and administrative procedures and provide advice, information, and guidance to internal and external stakeholders over the telephone and face-to-face.
To be responsible for data entry and monitor diaries and patients’ appointments analysing information to effectively resolve issues.
To work in a fast-paced work environment with the ability to be adaptable and resilient.
To adhere to existing policies and standard operating procedures.
During the Team Leader’s leave/absence may be required to plan for staff allocation and cover across all sites.
To be responsible for taking payments, recording payment receipts, and dealing with patients’ accounts-related inquiries.
To guide administrative and secretarial responsibilities to new employees and less experienced team members, while overseeing daily operations and coordinating staff activities. Additionally, keep training notes up to date and signpost new team members to policies and procedures.
To ensure all patient records are stored securely and prepared for archiving following Trust policies and procedures.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
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