Customer Representative – Shotton

Customer Representative – Shotton Branch

Role summary: Support customers across all channels (in person, phone, online) including counter transactions, digital sales, and product applications. Work in a multiskilled environment, primarily on counter and on phone during bank and savings line hours.

• Finance transactions at the till and on the counter.
• Handle inbound customer calls on savings line and other banking support.
• Provide first‑class service via phone, online and face‑to‑face.
• Work Monday to Saturday, full time (35 hours).
• Complete training and ongoing development virtually at the branch.

Qualifications

• Customer‑first attitude, empathy and clear communication.
• Comfortable using digital tools and applications.
• Commitment to high‑quality service and continuous improvement.
• Ability to work in a fast‑paced, sometimes multiskilled environment.

Key Behaviour – Customer‑First

• Feel what customers feel – explore feedback and needs.
• Say it straight – honest, direct communication.
• Push for better – challenge the status quo and seek improvement.
• Get it done – take accountability and deliver outcomes.

Benefits

• Private medical insurance.
• Pension and annual performance‑related bonus.
• Training and development opportunities.
• Salary sacrifice scheme.
• Life assurance.
• Wellhub health and wellness options.
• Up to 2 days paid volunteering per year.

Job Info

• Job Identification 2911
• Apply Before 04/28/2026, 10:55 PM
• Location: 41/43 Chester Road West, SHOTTON, CH5 1BY, GB

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