Service Administrator

If you are interested in any of our positions, please apply by sending us an email with your CV and covering letter to careers@bennie.co.uk

Company Summary:

Bennie Equipment is a growing materials handling solutions company based in Northamptonshire, that supply a complete range of materials handling, powered access, cleaning equipment and much more across the United Kingdom. As an employee in a family business, you will be working in a close‑knit team environment in a company that has our employees at the centre of everything we do. Bennie Equipment is part of The Bennie Group, a family business founded over 80 years ago.

Working Hours:

Monday to Friday 40 hours per week, flexible hours between 07:00 and 18:00 – you are also required to work additional hours as may be necessary for the proper performance of your duties or that may be required to fulfil the role.

Job Role/Description

An exciting position has arisen for a Service Administrator to support and assist the Services Team with the requirements for our long existing and new clients with the material handling machinery we sell and hire, alongside our field engineers.

Responsibilities

• Be working on the services desk where you will be striving to exceed customer expectations.
• Work with the Services Team ensuring that all service‑related administration is accurate and completed in a timely manner.
• Raise quotes and issue invoicing for works completed.
• Liaise with and schedule work for our engineers.
• Build effective customer relationships and resolve customer issues promptly and effectively.
• Adhere to and promote compliance with current H&S legislation and company specific health, safety and environmental policies and procedures.
• Be compliant in the usage of our service ERP system, and actively engage with process improvement work and support the development of our system.

The above list of responsibilities is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post, as well as other duties relevant to their experience.

• Customer focused with administration and organisation skills.
• Excellent telephone and face‑to‑face communication skills.
• Working knowledge of Microsoft packages and ERP/CRM systems (e.g. Sage/Protean).
• Previous experience in the service industry would be advantageous but not essential.

What We Offer

Remuneration: We offer a competitive salary.

Development: We are committed to investing in our people, so we invest in you. Development is in your hands, and we want to enable this so your progression at Bennie is only limited by what you want to achieve.

Pets: Office based employees are invited to bring their well‑behaved dogs to the office.

Finally: Our long‑standing family tradition of giving staff a Christmas turkey.

How to apply

If you are interested in any of our positions, please apply by sending us an email with your CV and covering letter to careers@bennie.co.uk

Cranford Road
Burton Latimer
Northamptonshire
NN15 5TB

Part of The Bennie Group
A family of great companies

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