We are seeking an experienced and driven Operations Manager to lead the day-to-day running of a busy, patient-focused healthcare service. This is a pivotal role responsible for ensuring operational excellence, supporting clinical professionals, and delivering against key commercial and performance targets.
You will lead and develop a high-performing administrative team, creating a positive and collaborative environment that encourages growth, accountability, and continuous improvement. Working closely with senior leadership, you will play a key role in ensuring services are efficient, patient-centred, and aligned with business objectives.
Key Responsibilities
- Lead the daily operations of the office, ensuring seamless administrative support to clinical teams and private practice activities
- Manage, mentor, and develop the administrative team, including recruitment, onboarding, training, and performance management
- Oversee staff rotas and resource allocation to ensure optimal service delivery
- Build and maintain strong relationships with external stakeholders including community healthcare professionals, partner clinics, and hospitals
- Drive operational efficiency and utilisation across clinical services, ensuring activity is delivered in line with budgets and targets
- Ensure all patient interactions, referrals, and enquiries are handled promptly and professionally
- Maintain high standards of documentation, correspondence, and patient record accuracy
- Monitor patient journeys, ensuring timely bookings, follow-ups, and a seamless experience
- Analyse patient feedback and implement improvements to enhance satisfaction and service quality
- Support on-site clinical activity where required, ensuring administrative processes run smoothly
- Coordinate and lead regular team meetings to drive engagement and performance
- Ensure compliance with all relevant policies, procedures, and data protection regulations (GDPR)
- Support the onboarding and integration of new clinical professionals
- Oversee general office management, including facilities and maintenance coordination
- Contribute to organisational events and engagement initiatives
- Maintain strong knowledge of billing processes and finance options
- Utilise IT systems effectively to support operational performance
About You
- Proven experience in an operations or office management role, ideally within healthcare or a service-led environment
- Strong leadership skills with a track record of developing and motivating teams
- Highly organised with excellent attention to detail
- Exceptional communication and interpersonal skills
- Commercially aware with the ability to manage performance against targets
- Confident working across multiple stakeholders and environments
- Proficient in IT systems and administrative processes
- A proactive, hands-on approach with a commitment to delivering high-quality patient care
Skills & Experience
- Proven experience in a fast-paced, multi-functional administrative or operations role
- Strong IT skills, including Microsoft Office (Outlook, Excel, Word, PowerPoint) and the ability to quickly learn new systems
- Demonstrated ability to deliver high standards of service with a patient/customer-focused approach
- Excellent written and verbal communication skills, with confidence engaging senior stakeholders, clinicians, and external partners
- Strong organisational skills with the ability to prioritise, multitask, and work effectively under pressure
- High attention to detail with strong analytical and problem-solving capabilities
- A proactive, flexible mindset with the ability to adapt to change and drive improvements
- Experience leading, managing, and developing teams, including performance reviews and coaching
- Confident decision-maker with a positive, solutions-focused approach
- Strong team player with the ability to lead and collaborate across a multi-level organisation
- Self-motivated, with the ability to set and achieve goals while supporting the development of others
- Professional, approachable, and empathetic, with a strong focus on delivering excellent service
What We Offer
- Opportunity to play a key role in a growing healthcare organisation
- A collaborative and supportive working environment
- Professional development and career progression opportunities
For an informal conversation, contact Beth on 02392 316033 or email bburgess@compassltd.co.uk
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