Company: Jobs in Fitness
Location: City of Westminster
Posted: April 25th, 2026
Are you passionate about health, wellness, and exceptional service? Do you thrive in a luxury hospitality environment where every member experience matters?
We are looking for a Front Desk Executive to be the welcoming face of a premium wellness and fitness studio. This is a unique opportunity for someone who loves interacting with people, promoting wellness, and delivering world-class service in a high-end, feel-good fitness and wellness setting.
As a Front Desk Executive, you will be the first point of contact for existing and potential members, creating a warm and seamless experience. You will play a crucial role in day-to-day interactions that define the studio’s exceptional service.
Welcome members and guests upon arrival, providing a professional and friendly first impression.
Assist clients with check-ins, bookings, and scheduling enquiries.
Support community growth by helping convert new visitors into members.
Build positive relationships with members, remembering preferences and proactively addressing needs.
Serve premium refreshments, such as coffee and smoothies, ensuring each interaction feels personal and high-end.
Maintain the reception and lounge areas, ensuring cleanliness, organisation, and luxury standards.
Manage incoming calls and emails, providing timely and accurate responses to all enquiries.
Monitor and restock supplies for reception, refreshment bar, and studio amenities.
Support the Studio Manager and trainers with administrative tasks and operational flow.
Communicate member feedback or concerns to continuously enhance the member experience.
Assist in executing special events, brand activations, or promotions, ensuring seamless experiences for attendees.
We are looking for someone who embodies hospitality, wellbeing, and excellence in service.
Warm, personable, and detail-oriented, with a genuine passion for delivering an exceptional member experience.
Previous customer-facing experience (2+ years), ideally in luxury hospitality, premium retail, or high-end wellness environments.
Excellent communication and interpersonal skills, with a proven ability to multitask while staying highly organised.
Fluency in English; additional languages are a plus.
Comfortable using studio booking and scheduling software; proficient in Google Workspace, Microsoft Office, Notion, and calendar management.
Comfortable leveraging AI tools to enhance productivity, streamline communications, and improve operational efficiency.