Housing Complaints Officer

Overview

Eden Brown is seeking a highly efficient Complaints Officer to work for a well known local Housing provider in Manchester. The role is temporary for approximately 3 months covering sickness.

Responsibilities

• To manage complaints with empathy and professionalism. It requires strong organisational and communication skills, with responsibilities including managing complaints, ensuring compliance, and composing resolution letters.
• The position offers a supportive team environment with comprehensive benefits and an emphasis on personal development.

Qualifications

Must have social housing experience, which includes a full understanding of the Housing Complaints process.

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.

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