Independent Living Advisor
Location: Crewe, Chesire
Hourly rate: £14.87 PAYE
Contract Type: 3 months
Overview
We are working with a social housing provider to recruit a passionate and knowledgeable Independent Living Advisor to support older residents within a sheltered housing environment. This role is focused on delivering high-quality tenancy support, promoting independence, and ensuring the safety and smooth day‑to‑day running of the scheme.
Role Purpose
The postholder will provide effective housing management and customer service to older residents, supporting them with tenancy‑related matters, day‑to‑day queries, and low‑level emergencies. The role also involves coordinating domestic technicians, overseeing service delivery standards, and ensuring compliance with health and safety requirements.
Key Responsibilities
- Build positive relationships with residents, delivering a warm, responsive, and customer‑focused service
- Support prospective residents with viewings and assist new tenants in settling into their homes
- Provide guidance on tenancy agreements, rights, and responsibilities
- Assist residents with housing benefit queries and accessing financial support
- Conduct regular health & safety checks, inspections, and risk assessments across the scheme
- Monitor and manage contractor performance (e.g. cleaning, grounds maintenance, laundry services)
- Maintain accurate and up‑to‑date records, including resident and emergency contact information
- Respond to and report resident disputes or concerns
- Support referrals for aids, adaptations, and assistive technology to promote independence
- Respond appropriately to low‑level emergencies and escalade where required
- Work collaboratively with internal teams to ensure seamless service delivery
- Coordinate and support domestic technicians in their daily duties and priorities
Key Outcomes
- High levels of resident satisfaction and service delivery
- Residents understand scheme systems (e.g. intercoms, emergency procedures)
- Accurate, timely, and compliant record‑keeping
- Adherence to organisational standards, policies, and regulatory requirements
- Achievement of individual and team objectives
Essential Requirements
- Experience working with older people in a housing, care, or support setting
- Strong communication skills with the ability to adapt to individual needs
- Good administrative and numeracy skills
- Ability to work independently and collaboratively within a team
- Proficient in Microsoft Office
- Commitment to equality, diversity, and inclusion
Desirable Skills & Experience
- Knowledge of Housing Benefit
- Experience supporting individuals through bereavement or loss
- Understanding of housing management and support services
Additional Requirements
- Relevant professional or vocational qualification
- Full UK driving licence
- Willingness to work flexibly, including evenings and weekends
- Ability to work in a mobile capacity
#J-18808-Ljbffr