Purpose Of The Role
Reporting to the head of Quality Assurance, the overall purpose of the role is to ensure the quality of products meet acceptable standards. You will work closely with development teams and internal stakeholders to understand requirements, design and execute test activities, and identify defects early to support high‑quality outcomes. Additionally, you support the front line in achieving these tasks, mentor and coach the front line team to improve the range of issues they can address, handle escalated issues, and assist the National Client Solutions Development Team in delivering the best possible service to the firm.
Responsibilities
- Ensure solutions are tested thoroughly before release and meet agreed quality standards
- Support testing across the full delivery lifecycle, including functional, regression and user acceptance testing
- Support the adoption of new tools, technologies and testing approaches where appropriate
- Liaise with the Development team and Technical department regarding specifications
- Perform routine inspections to ensure changes meet the criteria of the specifications
- Support front line support teams by advising on resolving escalated issues as necessary
- Document and report product defects to internal or external development teams
- Make recommendations for improvements
- Develop user guidance and release notes
- Leverage internal infrastructure to release updates to the Firm
- Identify, log, track and retest defects, working closely with developers to support resolution
- Perform associated admin tasks
Technical Skills, Experience & Knowledge
- Problem‑solving and solution‑driven mindset
- Excellent attention to detail
- High level of IT literacy
- Excellent communication skills, both written and oral
- Ability to work to deadlines when required
- Excellent organisational and time‑management skills
- Minimum of two years of experience performing quality assurance
- Knowledge of relevant regulatory standards
- Ability to work efficiently under minimal supervision
- Knowledge of quality assurance concepts
- Knowledge of agile development principles
Following changes to government policy in April 2024, we only accept applications from individuals with an existing, permanent, right to live and work in the UK.
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