Customer Experience Executive Opportunity with Leading Commercial Vehicle Leasing Company in Rhondda Valleys.
Our client, a well-established commercial vehicle leasing specialist based in the Rhondda Valleys, is seeking a dedicated Customer Experience Executive to join their expanding team.
The Customer Experience Executive will primarily operate in a telephone-based capacity, maintaining customer relationships and identifying opportunities for growth.
Benefits
- Competitive basic salary up to £35,000 per annum, dependent on experience
- Performance-based bonus scheme, including payment per converted sale and upselling incentives
- Increasing annual leave entitlement, up to a maximum of 30 days plus bank holidays
- Pension scheme
- Flexible working hours to accommodate personal circumstances
- Opportunity for career development and increased responsibilities as the company grows
- Friendly, approachable team environment within a well-established company
Duties
- Proactively contact customers at key intervals (1, 3, 6, 12, 18, 24 months and beyond) post‑sale to ensure satisfaction and strengthen relationships
- Re‑engage potential customers who previously did not convert to generate new business opportunities
- Identify and promote relevant upsell products to existing customers to increase revenue
- Encourage satisfied clients to leave positive reviews on Google to enhance online reputation
- Maintain accurate records of customer interactions and follow‑up actions
- Collaborate with internal teams to support ongoing customer retention strategies
- Develop understanding of customer needs to tailor future communication and offerings
Requirements
- Proven experience in customer service, telesales, or a similar client‑facing role
- Excellent telephone manner and communication skills
- Experience in upselling and lead conversion is highly advantageous
- Ability to work independently and as part of a team
- Full driving license preferred due to location proximity to the A470
- Strong organisational skills and attention to detail
- Enthusiastic and proactive approach to nurturing client relationships
#J-18808-Ljbffr