Customer Experience Executive

Customer Experience Executive Opportunity with Leading Commercial Vehicle Leasing Company in Rhondda Valleys.

Our client, a well-established commercial vehicle leasing specialist based in the Rhondda Valleys, is seeking a dedicated Customer Experience Executive to join their expanding team.

The Customer Experience Executive will primarily operate in a telephone-based capacity, maintaining customer relationships and identifying opportunities for growth.

Benefits

• Competitive basic salary up to £35,000 per annum, dependent on experience
• Performance-based bonus scheme, including payment per converted sale and upselling incentives
• Increasing annual leave entitlement, up to a maximum of 30 days plus bank holidays
• Pension scheme
• Flexible working hours to accommodate personal circumstances
• Opportunity for career development and increased responsibilities as the company grows
• Friendly, approachable team environment within a well-established company

Duties

• Proactively contact customers at key intervals (1, 3, 6, 12, 18, 24 months and beyond) post‑sale to ensure satisfaction and strengthen relationships
• Re‑engage potential customers who previously did not convert to generate new business opportunities
• Identify and promote relevant upsell products to existing customers to increase revenue
• Encourage satisfied clients to leave positive reviews on Google to enhance online reputation
• Maintain accurate records of customer interactions and follow‑up actions
• Collaborate with internal teams to support ongoing customer retention strategies
• Develop understanding of customer needs to tailor future communication and offerings

Requirements

• Proven experience in customer service, telesales, or a similar client‑facing role
• Excellent telephone manner and communication skills
• Experience in upselling and lead conversion is highly advantageous
• Ability to work independently and as part of a team
• Full driving license preferred due to location proximity to the A470
• Strong organisational skills and attention to detail
• Enthusiastic and proactive approach to nurturing client relationships

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