We are looking for a German & English speaking Customer Operations Specialist who is passionate about delivering exceptional, high‑quality service for our growing fleet. While your primary focus will be supporting our UK drivers, you will also play a vital role in our international expansion.
What you’ll do
Deliver 5 Star Phone Support: Be the friendly, professional voice that drivers rely on. You’ll handle inbound and outbound calls with empathy, ensuring every driver feels heard and valued.
Support our launch in Germany: Act as a bridge for our new Germany operations. You’ll dedicate a portion of your time to supporting our first German customers, ensuring they receive the same high quality level of care we strive to deliver here at Octopus.
Own the Driver Journey: Manage the end‑to‑end process from the point of ordering. Be your driver’s personal project manager, removing blockers and communicating updates.
Champion Brand Reputation: Proactively seek opportunities to delight drivers, aiming for top‑tier feedback from every interaction.
Creative Problem Solving: When hurdles arise, find creative, fair solutions that keep the driver mobile and happy.
Operational Resilience: Maintain high standards and a positive attitude even during busy periods, managing your workload effectively.
What you’ll need
Bilingual Fluency (English & German): Fully fluent in both languages and comfortable handling UK operations while also supporting international customers in German.
Excellent Phone Manner: Natural communicator who builds rapport quickly and stays calm under pressure.
A Passion for Service: Enjoy helping people and go the extra mile to ensure a memorable experience for customers.
Resilience and Grit: Thrive in a fast‑paced scale‑up environment, viewing challenging conversations as opportunities to win trust and comfortable with ambiguity and change.
Attention to Detail: Eye for small things; ensure no detail is missed in contracting or delivery processes.
A Team Player Mindset: Works well in a close‑knit team, shares feedback and suggests process improvements.
Knowledge of Cars/EVs (Preferable): Background or interest in the automotive industry or electric vehicles is an advantage and helps you hit the ground running.
Why else you’ll love it here
- Wondering what the salary for this role is? Just ask us – on a call with one of our recruiters it’s something we always cover as we genuinely want to match your experience with the correct salary.
- Octopus Energy Group has a unique culture, autonomy, and a wide range of co‑owners. Perks include a friendly workspace, flexible benefits and a strong focus on sustainability – you can view more perks on our internal benefits portal.
- Octopus Electric Vehicles, part of the Octopus Energy Group, was named the best company to work for in 2024 and has received multiple industry awards for its culture and employee experience.
If this sounds like you, we’d love to hear from you.
As an equal‑opportunity employer, we do not discriminate on the basis of any protected attribute. We are committed to providing equal opportunities, an inclusive work environment, and fairness for all employees and applicants.
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