Our client, a reputable Accident Repair Centre based in Daventry, is looking to appoint a highly skilled Customer Service Manager. This is an excellent opportunity for an experienced professional to lead the front‑of‑house team, oversee customer interactions, and ensure smooth operational flow within a busy automotive environment. The successful Customer Service Manager will play a crucial part in enhancing customer satisfaction and supporting the overall efficiency of the repair process.
Benefits
- Basic salary of £34,000 plus performance‑related bonus, OTE £37,000
- Monday to Friday, 8:30 am – 5:00 pm working hours
- Supportive and dynamic management team
- Opportunities for professional development and career progression
- Generous holiday allowance and pension scheme
Duties as a Customer Service Manager
- Manage the front‑of‑house team and oversee all customer service operations
- Act as the main point of contact for customers, insurance companies and service providers
- Plan and coordinate driver runs, including vehicle collection and delivery
- Oversee the workshop diary, book repairs and organise workflow efficiently
- Handle administrative tasks to support daily operations
- Work closely with the Bodyshop team to monitor repair progress and achieve high levels of customer satisfaction
- Ensure effective communication and coordination to maintain a seamless customer journey
Requirements
- Previous experience working within an Accident Repair Centre or automotive workshop environment
- Proven experience in a senior customer service, front‑of‑house or service management role
- Familiarity with AutoFlow or similar claims and body‑shop management systems
- Good understanding of insurance claims processes and vehicle repair workflows
- Strong organisational skills with the ability to manage schedules, driver runs and workflows efficiently
- Excellent communication skills and a customer‑focused approach
- Ability to work effectively in a fast‑paced, dynamic environment
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