Customer Advisor

Customer Advisor

Newark, Full Time, 12 month FTC

Excellent salary and benefits package

Our Internationally operating Newark based Client is looking for a Customer Advisor to join their Service team on a full-time basis for a 12 month FTC.

Your main duties will be scheduling engineers to maximise productivity within the department.

The Role

Your responsibilities as a Customer Advisor will include:

• Own the communication with the customer at all stages in house and field jobs, providing timely updates and information
• Communicate effectively with all internal departments
• Get feedback on the company service
• Allocate a team member to a task as and when required
• Schedule maintenance appointments as needed
• Use SAP to make sure customers invoices are correct

The Candidate

The ideal Customer Advisor will be able to demonstrate the following key skills and experience:

• Excellent telephone manner
• Excellent customer service by phone and email
• The ability to listen and understand customer needs
• Strong organisational skills
• Be adaptable to change
• Good working knowledge of CRM/SAP Systems

The Benefits

The fantastic benefits included with this role are:

• Healthcare with Vitality
• 25 days holidays plus bank holidays
• Death in service
• Pension
• Free parking
• Working hours 9.00am – 17.30pm

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