Director of Operations

Commercial Operations Director

Glasgow

£85,000 – £90,000 + Car + Bonus

The Opportunity

We are exclusively partnered with a growing, private equity-backed Facilities Management and engineering services provider to appoint a Commercial Operations Director for their Northern region.

This is a key leadership role for someone with a strong FM background, used to managing multi-site service delivery, contract performance and regional P&L within a fast-paced, service-led environment.

The business is entering a new phase of growth — moving towards a more structured, KPI-driven FM operation — and needs a leader who can bring rigour, accountability and commercial focus across the region.

The Business

Our client delivers hard FM and specialist engineering services across a national portfolio, supporting clients in logistics, manufacturing, infrastructure and the public sector.

Services include:

• Planned Preventative Maintenance (PPM)
• Reactive maintenance
• Minor works and projects
• Specialist access and compliance-led services

With recent private equity backing, the focus is now on:

• Improving contract performance
• Driving consistency across regions
• Scaling service delivery capability

The Role

You will take full ownership of the Northern region, leading two operational hubs (Manchester and Newcastle) with a combined turnover of c.£6–7m.

This is a contract-led, service delivery role, where success will be measured on performance, margin and client satisfaction.

You will be responsible for:

• Full regional P&L ownership
• Driving contract performance across PPM and reactive services
• Improving SLA/KPI delivery and reporting standards
• Leading operational teams including Contract Managers, Supervisors and Engineers
• Strengthening health & safety and compliance culture
• Managing and developing key client relationships (regional and national accounts)
• Identifying growth opportunities within existing contracts and new business
• Embedding structure, processes and accountability across the region

Newcastle is a well-performing operation, while Manchester presents a clear opportunity to improve performance and drive growth.

What We’re Looking For

• Proven leadership experience within Facilities Management or building services
• Strong background in hard FM service delivery (PPM/reactive)
• Experience managing multi-site contracts and regional teams
• Full P&L responsibility experience
• Strong understanding of SLAs, KPIs and contract governance
• Ability to engage at all levels — from clients to engineers on-site
• Track record of improving underperforming contracts or regions
• Commercially astute, hands-on and delivery-focused

Experience within industrial environments, logistics or critical estates would be highly advantageous.

Why Apply?

• Join a growing FM business backed by private equity
• Opportunity to take full ownership of a region
• High-impact role with visibility across the leadership team
• Real opportunity to drive change and shape the future of the operation