Showroom Manager – Diamonds Factory (Neve Jewels Group)
Bristol, UK | Full-time (40 hours per week, 5 out of 7 days including weekends and bank holidays)
Salary: Up to £30,000 per year + quarterly bonus
About Diamonds Factory
Founded in 2008, Diamonds Factory is a fast-growing UK-based luxury jewellery brand redefining how customers buy high-quality, affordable diamond jewellery.
With over 15 UK stores and continued global expansion, we are proud to be one of the most trusted jewellery brands on the market, creating meaningful milestone moments for our customers.
We are now seeking an experienced Showroom Manager to lead our Bristol store and deliver an exceptional luxury retail experience while driving commercial performance.
About the Role
You will oversee daily showroom operations, lead the sales team, and ensure the highest standards of customer experience, brand presentation, and store performance.
Key Responsibilities
- Lead and mentor the sales team to achieve and exceed targets
- Create a positive, high-performing team environment
- Deliver exceptional customer experience and consultative selling
- Drive sales performance, KPIs, and store profitability (P&L awareness)
- Maintain high standards of visual merchandising and brand presentation
- Ensure stock accuracy, compliance, and operational excellence
- Manage customer escalations and feedback professionally
- Oversee store cleanliness, organisation, and maintenance
- Implement security and loss prevention procedures
- Ensure compliance with company policies and regulations
What We’re Looking For
- Minimum 2 years’ experience in luxury retail (jewellery preferred)
- Proven track record of achieving and exceeding sales targets
- Experience working with high-end clientele is advantageous
- Strong leadership and communication skills
- Strong problem-solving ability and adaptability
- High attention to detail and organisational skills
- Ability to work in a fast-paced retail environment
- Passion for luxury products and customer experience
Benefits
- Competitive salary + commission
- 20 days annual leave + bank holidays
- Private healthcare
- Employee Assistance Programme
- Employee discount
- Company pension
- Referral programme