Quality Assurance Specialist

Job Responsibilities:

1. Understand and stay current with local U.S. food safety laws, regulations, and industry standards (e.g. FDA, USDA, local health codes); conduct in-store or remote food safety audits based on internal brand standards.
2. Analyze audit results to monitor hygiene and food safety practices across chain stores, and identify trends and areas for improvement.
3. Supervise and evaluate third-party audit service providers to ensure the quality, consistency, and risk identification accuracy of their reports.
4. Provide food safety calibration, training, and guidance to third-party auditors or designated stores to improve awareness and implementation of food safety protocols.
5. Ensure standardization and consistency of audit practices and reporting across the region through regular alignment and calibration.
6. Investigate and follow up on special or abnormal quality incidents, and provide insights for root cause analysis and resolution.
7. Maintain close communication with the regional operations team to support the handling of audit appeals, abnormal reports, and any food safety concerns.

Qualifications:

1. Basic knowledge of U.S. food safety practices and regulations; strong skills in communication, coordination, data analysis, and fast learning.
2. High level of integrity, strong sense of responsibility, and self-motivation; detail-oriented and proactive.
3. Prior experience or internship in the food industry, including food service, food manufacturing, or related areas is a plus.
4. Educational background in food science, public health, microbiology, or related fields is preferred.
5. Relevant food safety training or certifications (e.g. ServSafe, HACCP, PCQI) are preferred.

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