Housing Quality Officer

Job Title: Housing Quality OfficerSalary: £39,027 – £44,463 per annumGrade: EContract Type: PermanentWorking Hours: 37 hours per week

About the Department

Thurrock Council’s Housing Service is dedicated to providing high-quality, accessible, and customer-focused housing solutions. We are committed to delivering continuous improvement, ensuring compliance with regulatory standards, and maintaining strong relationships with our residents and stakeholders.

About the Role

• Ensure compliance with regulatory consumer standards through robust quality assurance and service improvement initiatives.
• Use performance analysis, best practices, and benchmarking data to identify and implement service improvements.
• Develop mechanisms for resident feedback and support the investigation of complaints, ensuring lessons learned are embedded.
• Monitor and drive the delivery of service plans, self-assessments, improvement plans, audit recommendations, and inspection findings.
• Support housing teams in achieving objectives and maintaining business continuity plans.
• Produce reports, briefings, and bulletins for a range of audiences.
• Stay informed on all Housing service operations to identify and propose service improvement initiatives that enhance resident satisfaction.

What We’re Looking For

• Experience in performance monitoring, quality assurance, and service improvement within Housing or a related sector.
• Strong analytical skills to interpret performance data, identify trends, and drive improvements.
• Excellent communication and stakeholder engagement skills to work effectively with residents, teams, and external partners.
• Knowledge of regulatory consumer standards and an understanding of best practices in housing service delivery.
• Ability to manage multiple priorities, implement action plans, and monitor service performance.

DBS Check: Not required

Benefits of Working with Us

• Generous annual leave entitlement
• Local Government Pension Scheme
• Flexible and hybrid working opportunities (where applicable)
• Ongoing training and professional development
• Employee assistance programme and wellbeing support
• Staff discounts and local offers
• A supportive and inclusive working environment

Download Job Profile (PDF Document)

#J-18808-Ljbffr…