Role Overview
We are looking for a Regional Manager to lead and develop a large and complex portfolio across Cambridgeshire, Bedfordshire, Essex, Kent, Surrey, London, Norfolk, Suffolk and Buckinghamshire. This key leadership role is responsible for a team of six Property Managers (4 Senior Property Managers and 2 Property Managers) delivering services across approximately 60 developments, totalling over 10,000 residential units. The portfolio includes some of our larger and more complex developments, requiring a strong focus on performance, client relationships and operational control. You will be responsible for driving standards, supporting your team and ensuring a consistently high level of service across the region. Alongside this, you will play an active role in improving how the department operates, identifying opportunities to enhance service delivery and support the continued growth of the business.
Role Expectations
- Lead and develop a team of Property Managers, ensuring consistent delivery across all developments
- Manage performance effectively, recognising success and addressing issues where required
- Act as a key escalation point for clients, managing complex relationships and resolving issues
- Oversee financial management across the portfolio, ensuring accuracy and control
- Ensure accurate and timely reporting across the team
- Drive high standards across compliance, Health & Safety and industry best practice
- Identify areas for improvement and implement changes to enhance service delivery
- Support collaboration across departments to ensure a joined‑up approach
What Success Looks Like
- Your team is performing consistently and delivering a high standard of service
- The region is stable, compliant and well managed across all developments
- Clients trust you and see you as a key point of contact
- Performance issues are identified early and addressed effectively
- Service delivery continues to improve across your region
How You’ll Spend Most Of Your Time
- Leading and supporting a team of Property Managers across the region
- Reviewing performance, identifying development areas and driving improvement
- Managing client relationships and handling escalations
- Overseeing budgets, reporting and financial performance across the portfolio
- Working closely with internal teams including accounts and operations
- Supporting contractor and supplier performance across developments
- Identifying opportunities for efficiencies and process improvements
- Contributing to new business opportunities and supporting client growth
You’ll work in a hybrid way, with a mix of home working, time in the office and site visits as required, trusted to manage your time and priorities effectively.
Who This Role Is For
- Has strong experience in residential property management
- Has previous experience leading or managing teams
- Is confident managing complex portfolios and client relationships
- Has strong financial and operational awareness
- Communicates clearly and confidently at all levels
- Takes a proactive, customer‑first approach
Experience That Helps
- Extensive experience within residential block/property management
- Proven experience leading or developing teams
- Strong understanding of leasehold legislation and industry best practice
- Experience managing budgets, reporting and financial performance
- Experience handling complex client relationships and escalations
- TPI qualification (MTPI level or above)
- Minimum of 5 years’ industry experience
What We Offer
- Competitive salary, aligned to experience
- Company car or car allowance for field‑based roles
- 24 days holiday plus bank holidays, with additional Christmas closure
- Pension scheme
- Vitality private healthcare
- Perkbox membership with discounts across retail, travel and entertainment
- Fully funded training and professional development, including paid study leave
- Employee referral scheme
- Annual salary review
- Free eye tests and Cycle to Work scheme
- Long service award
- Support for Army Reserve training
Application Requirements
All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
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