We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo.
Location: London, United Kingdom. Salary: £112,000 - £142,000 plus benefits. Contract: 12 month fixed term.
Media Director (12 month fixed term contract)
At Monzo, we are entering an exciting new chapter of growth, and we're looking for a strategic, creative and analytical Media Director to shape how we show up in the world. You'll own the media strategy, planning and investment framework that drives both brand love and customer acquisition. You won't just be buying media space; you'll be architecting a through-the-line ecosystem that connects our product innovation with the people who need it most.
Key Responsibilities
- Lead Media Strategy: Develop and execute comprehensive, multi-channel media strategies that can connect through the entire funnel — from high-impact brand awareness to performance‑led customer acquisition.
- Balance Investment by Objective: Act as a consultant to internal Growth, Integrated Marketing & Brand channel owners, provide a recommendation for paid media budgets across digital (Social, Search, Programmatic) and traditional channels (TV, OOH, Radio). Ensure every pound is allocated to deliver on specific business objectives, like CAC:LTV, and incorporate learnings from measurement partners.
- Agency & Partner Management: Act as the primary lead for our media agency partners, driving excellence in planning, buying, and reporting.
- Measurement & Attribution: Partner with our internal Data teams and external MMM agency to measure incrementality, attribution, and the long‑term impact of our media investment on the Monzo brand.
- Market Leadership: Stay ahead of industry trends, platform innovations, and changes in the UK media landscape to keep Monzo at the forefront of the industry.
Required Qualifications
- Experienced Strategist: Proven track record (10+ years) in a media leadership role, either at a top‑tier agency or a high‑growth, brand‑led in‑house team.
- Channel Agnostic: Deep expertise in both digital performance marketing and traditional brand‑building; understanding of how they interact to drive sustainable growth.
- Commercially Sharp: Ability to connect work with commercial outcomes and a focus on driving tangible business growth through data‑driven decisions.
- Comfortable with Pace: Thrive in a fast‑moving environment, handle ambiguity, and lead with transparency and empathy.
- Regulated Industry Savvy: Experience in banking, fintech, or highly regulated sectors is a major advantage; understanding of trust and security nuances in finance.
Interview Process
- Recruiter Call (30 minutes)
- Initial Call (30 minutes)
- Role Specific (including a live case study) (60 minutes)
- Leadership / Behavioural Call (45 minutes)
Our average process takes around 3–4 weeks but we will always work around your availability.
Benefits
- Salary: £112,000 – £142,000
- Flexible working hours and hybrid office/home setup in London.
- Learning budget of £1,000 a year for books, training courses, and conferences.
- Access to a comprehensive benefits package (details available upon request).
Equal opportunities for everyone. Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. Monzo is an equal‑opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or disability status.
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