MMP Consultancy are currently recruiting for a Neighbourhood Officer to work for a Housing Provider on a temporary basis, in Kent.
Responsibilities
- Tenancy and Estate Management of a given patch including supporting team and providing cover where there is a need.
- Visiting residents at home to discuss and progress tenancy related issues.
- Making necessary referrals for support or additional help.
- Identifying concerns for welfare and making necessary safeguarding referrals.
- Taking necessary enforcement action where there is a tenancy breach and opportunities to resolve tenancy breach have not been taken. This includes preparing and serving NOSPS or NTQ.
- Investigating concerns for property condition, damage to property, claims of succession, tenancy audits, managing starter tenancies and carrying out review visits, preparing reports for Tenancy panel and signing fixed term tenancies over to fully assured tenancies.
- Estate and block inspections.
- Working with other departments to obtain access and enforce tenancy conditions where required.
- Working with partner agencies to achieve joined up solutions.
- Investigating reports of low level ASB in line with our community safety policy.
- Updating our ICT systems with accurate notes of contact had and progression case management workflows.
Requirements
- Required qualifications/skills (e.g. Power BI, CIPD, Youth Work).
- Experience of tenancy and estate management.
- Experience of working with vulnerable residents with complex needs.
- Evidence of excellent customer service skills.
- Team player.
- Positive attitude and solution focused.
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