Availability Window
Sunday: 06:00 – 23:00Monday: 06:00 – 23:00Friday: 06:00 – 23:00Saturday: 06:00 – 23:00
Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.
Our policy is to offer new colleagues a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
We will schedule your contracted hours within the availability windows and you’ll have 3 weeks’ notice of exactly when your shifts will be. We support flexibility for our colleagues, so if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you.
Customers are at the heart of everything we do.
It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It’s a committed role, full of everyday challenges, but that’s one of the things that makes it so exciting.
Key Responsibilities
- Serve shoppers better every day.
- Meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome.
- Coordinate a team to deliver.
- Improve service through on the job coaching and feedback.
- Understand team performance and deliver practical actions for improvement.
- Keep the area safe and shopping-friendly.
- Role model outstanding customer service ensuring each customer’s needs are met.
- Build strong relationships with colleagues to create a team spirit.
- Communicate clearly to keep the team well informed.
- Take lead and make timely decisions.
- Be flexible and efficient in decision making in a changing environment.
- Drive beyond expectations and balance priorities.
- Continuously find ideas and opportunities to serve customers better.
Qualifications and Skills
- Excellent communication skills.
- Team leadership experience.
- Flexible, adaptable and energetic.
- Strong initiative and problem‑solving skills.
- Ability to handle change and make efficient decisions.
Benefits
- Competitive hourly rate with additional payments.
- Minimum 16 guaranteed hours per week (flexible down to 12).
- Structured shift planning and 3 weeks notice.
- Supportive work environment with opportunities for progress.
- Diversity and inclusive workplace.
EEO Statement
We are proud to have been accredited Disability Confident Leader and are committed to providing an inclusive recruitment process.
Legal
We only recruit individuals who have passed the school leavers age. Candidates must be over 18 if the role requires before 6:15 am or after 9:45 pm or involves specific areas.
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