Information Officer ASC

The starting salary for this role is £30,647 per annum, working 36 hours per week (prorated for part time staff).

This permanent, full‑time position is based at Dakota, Weybridge. Following your induction, there will be flexibility to work from home for part of the week.

Our Offer to You

• 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• A generous local government salary related pension
• Up to 5 days of carer's leave and 2 paid volunteering days per year
• Paternity, adoption and dependents leave
• An Employee Assistance Programme (EAP) to support health and wellbeing
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents.

About the Team

The Adult Social Care Information & Advice Service serves as the first point of contact – our "front door" – for anyone seeking support from Surrey's Adult Services. In this dynamic and fast‑paced role, you'll handle a diverse and engaging range of enquiries. While the environment can be demanding, it's also highly rewarding. You'll be trusted to make informed, independent decisions and encouraged to bring your energy, ideas and initiative to help continuously enhance the quality of our service.

About the Role

In this role, you'll respond to enquiries from both the public and professionals seeking support for adults, providing clear and comprehensive information about local care and support services. Your guidance will help individuals understand how adult social care works in their area, explore available care and funding options, and navigate the process of accessing the right support. You'll be the first point of contact for incoming enquiries, managing each interaction within agreed service‑level targets and using your judgement to assess urgency and risk so that responses are prioritised and handled effectively. Working closely with colleagues across Surrey, you'll help coordinate timely responses to requests for support, advice, information and safeguarding concerns. You'll also engage with residents and their families to gather important background information, providing vital insight to support partner agencies and ensure the right help is put in place. In addition, you'll play a key role in emergency responses, working alongside police and ambulance teams to coordinate activity and ensure the right resources are deployed quickly and efficiently in critical situations. To help you settle in and feel fully supported, all new team members will work from the office four days a week during the initial induction and training period (up to 12 weeks). Once you're confident and ready to work independently, you'll move to a hybrid pattern – typically two days in the office and three days from home. You are required to be flexible, as there will be times when you'll need to come into the office more often depending on team or service needs.

Shortlisting Criteria

• A good understanding of social care and health issues, with a basic awareness of public sector and voluntary agencies
• Experience of providing high levels of customer care and professionalism to members of the public
• Dealing empathically with sensitive calls/situations
• Excellent IT skills and use of databases to a high standard of accuracy
• Ability to work effectively and flexibly and as part of a team
• High level written and verbal communication and interpersonal skills

A basic DBS "Disclosure and Barring Service" check for regulated activity (formerly known as CRB) will be required for this role.

Our Commitment

We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview.

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