Leasehold and Homeownership Officer
Location: Bradford – Hybrid with travel around the region to meet customer needs.
Compensation: £39,066 per annum (may be adjustable with development) plus essential car user allowance starting at £1,250 per annum.
Employment type: Permanent, 35 hours per week, Monday – Friday 9am‑5pm.
About the role
As a Leasehold and Homeownership Officer, you’ll be the go‑to expert for homeowner customers – handling a wide range of complex queries around leases, transfers, property management, and service charges. You’ll support customers and keep them informed, as well as visit schemes, carry out inspections and maintain community presence. You’ll work closely with colleagues across Housing Services and other teams to manage mixed‑tenure sites and deliver a seamless customer experience.
Key responsibilities
- Translate legal jargon into clear, customer‑friendly language
- Think creatively to solve problems and improve service
- Prioritise effectively and manage competing demands
- Build strong relationships across teams and with customers
Salary and benefits
Base salary: £39,066 per annum. Starting salary (5–10% below the spot rate) may apply for candidates developing skills, with support for progression to the full rate.
- Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy additional days.
- Health & wellbeing support – cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day.
- Financial perks – car leasing options, salary sacrifice schemes, exclusive discounts through the benefits platform.
- Pension – defined contribution and defined benefit schemes through salary sacrifice, plus life assurance (three times your salary).
- Family‑friendly policies – enhanced parental leave, flexible working options, and support for work‑life balance.
- Career development – training programmes, Leadership Academy, apprenticeships, and more.
Qualifications and experience
- Experience in leasehold management within a housing association or managing agent.
- Strong understanding of leases, transfers, and relevant regulations, with commitment to continuous professional development.
- Ability to work independently as part of a small team and collaboratively across the wider organisation.
- Strong organisational skills, with ability to manage a high volume of queries while maintaining a professional, customer‑focused approach.
- Excellent communication skills, capable of engaging with multiple stakeholders at various levels.
- Proficiency in Microsoft Office (Word, Outlook, Excel).
- Successful applicant will be subject to pre‑employment checks, including DBS and social media screening.
Inclusion
The organisation is committed to diversity and inclusive practices, ensuring a respectful and supportive environment for everyone.
Reference: REF‑228 105
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