Senior Team Administrator

Hertfordshire Partnership University NHS Foundation Trust

Senior Team Administrator (Community Forensic Team)

Closing date: 06 May 2026. Sponsorship not available for this role.

Responsibilities

• Act as the first point of reference for Service Users, relatives, support teams, colleagues and visitors, demonstrating initiative, mature judgement and maintaining a calm, friendly, efficient manner.
• Organise team meetings, coordinate multi‑agency meetings, support the Responsible Clinician / Consultant and provide overall administrative support to the team.
• Provide non‑clinical advice and information to Service Users, relatives and carers.
• Type team letters on behalf of Managers and Clinicians.
• Transcribe and distribute minutes from team and management meetings.
• Chase updates and outcomes where necessary.
• Maintain records, including spreadsheets, and analyse data when asked.
• Communicate complicated administrative information to staff from other departments and external contacts.
• Maintain records of contact with Service Users and other referring bodies containing personal and sensitive information.
• Provide information about appointments, clinics and admissions by telephone and letter; maintain Service User records and appointment systems.
• Provide support and mentorship to lower‑banded staff.
• Schedule Professional Development Plans (PDPs) and supervision sessions.
• Handle recruitment, onboarding and inductions.
• Provide advice, instruction and training to the team to motivate and assist in achieving objectives.
• Organise events, conferences and other larger meetings.
• Cover for other administrators in similar roles and lower‑banded roles when required.
• Update skills as necessary and attend mandatory training.
• Be exposed to difficult and sensitive material about offences, which may be distressing; maintain confidentiality and self‑care procedures.

Qualifications / Education / Training

• Secondary level education with GCSE qualifications or equivalent.
• NVQ3 / RSA3 or equivalent experience.
• Willingness to complete further training and qualification identified as appropriate to the role.
• Communication skills / Leadership training.
• European Computer Driving Licence or equivalent.

Previous Experience

• Extensive experience working in an office environment; knowledge of secretarial or administrative procedures and systems including non‑routine activities such as answering queries, progress chasing, task‑related problem solving.
• Range of work procedures and practices; base level of theoretical knowledge.
• Experience dealing with non‑routine issues such as problem solving for an area of work or developing alternative or additional procedures.
• Knowledge of specialist functional / medical / legal terms, organisational policies and procedures.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a disclosure check will be required for any previous criminal convictions.

Employment Details

Employer: Hertfordshire Partnership University NHS Foundation Trust

Address: 6 Forest Lane, Kingsley Green, Harper Lane, Radlett, WD7 9HQ

Salary: £28,860 to £31,671 a year pro rata (inclusive of 5% HCAS)

Contract: Permanent

Working pattern: Full‑time

Reference number: 367‑LD&F‑10119‑A

Job location: 6 Forest Lane, Kingsley Green, Harper Lane, Radlett, WD7 9HQ

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