IT Business Senior Analyst

Team/Role Overview

Onboarding Master Central (OMC) is a common portal designed to support the Capital Markets onboarding process. The platform is engineered to centralize and manage the entire client onboarding lifecycle, from initiation to completion. It functions as a critical integration hub that automates complex workflows by connecting various internal and third‑party systems. This ensures a streamlined and efficient process, creating a seamless experience for both internal teams and clients.

The IT Business Senior Analyst is an intermediate‑level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative enhancement of the platform, responsible for turning ideas into delivery.

What You’ll Do

The purpose of the role is to translate enhancement requests into functional requirements and ensure the solution is carried through to production seamlessly, with smooth handover and coordination throughout. You are responsible for analysing partner system dependencies, identifying areas for improvement, and ensuring that the proposed technology solutions align with the company's strategic goals.

Responsibilities

• Formulate and define systems scope and objectives for complex projects and foster communication between business leaders and Technology.
• Consult with users and clients to solve complex system issues/problems through in‑depth evaluation of business processes, systems and industry standards and recommend solutions.
• Consult with stakeholders to determine system functional specifications and provide user and operational support.
• Identify and communicate risks and impacts, considering business implications of the application of technology to the current business environment.
• Act as advisor or coach to new or lower‑level analysts and work as a team to achieve business objectives, performing other duties and functions as assigned.
• Operate with a limited level of direct supervision.
• Develop configuration changes in OMC’s low‑code environment.
• Act as SME to senior stakeholders and/or other team members.
• Engage with AI tools to streamline the software development lifecycle.

What We’ll Need From You

• 5+ years of relevant experience.
• Experience in data analysis with intermediate/advanced Microsoft Office Suite skills.
• Software Development Experience preferable.
• Proven interpersonal, data analysis, diplomatic, management and prioritization skills.
• Consistently demonstrate clear and concise written and verbal communication.
• Proven ability to manage multiple activities and build/develop working relationships.
• Proven self‑motivation to take initiative and master new tasks quickly.
• Demonstrated ability to work under pressure to meet tight deadlines and approach work methodically with attention to detail.
• Ideally experience using AI tools to streamline and enhance requirements gathering.

What We Can Offer You

This role offers the opportunity to build an in-depth knowledge of financial services operations. Every day there will be new business challenges that will help you develop new skills that can drive your career. OMC is on the frontline of utilising new technology and as such we will empower you with the latest skills and AI tools Citi has to offer.

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best‑in‑class benefits they need to be well, live well and save well.

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure.
• A discretionary annual performance‑related bonus.
• Private medical insurance packages to suit your personal circumstances.
• Employee Assistance Program.
• Pension Plan.
• Paid Parental Leave.
• Special discounts for employees, family, and friends.
• Access to an array of learning and development resources.

Equal Opportunity Statement

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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