What We Bring
TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.
What You’ll Bring
We’re looking for an Integration Support Technical Analyst to join our growing team. Working within a small, dedicated team of integration experts, the role supports client evaluations of TransUnion API Solutions and provides integration support and technical consultancy services to both new and existing clients. It also involves offering best-practice advice on the implementation and testing of TransUnion API Solutions.
Day to Day You’ll Be
- Key point of contact with both the client technical and business teams throughout the integration process, enabling the client to go live as soon as possible.
- Provide an excellent customer service which puts us ahead of our competitors for ease of integration.
- Have an excellent technical understanding of how clients can be set up and configured to best meet their requirements.
- Troubleshoot API integration related client queries to a high standard.
- Support product teams with product enhancements or new product initiatives.
- Build and maintain software development toolkits (SDKs) for TU API Solutions.
- Assist the sales teams in responding to tenders / RFIs and delivering technical presentations to prospective clients (pre-sales).
Essential Skills & Experience
- Customer focused.
- Able to understand products and services from a technical point of view.
- Strong communication skills; the ability to translate complex technical concepts in a way that non‑technical users can understand is key.
- Forward thinking with a problem‑solving mentality.
- Understanding of Application Programming Interfaces (API).
- Understanding of XML and JSON.
- Strong analytical skills.
- Strong interpersonal skills.
- Good presentation skills.
- Strong organisational and time management skills.
- Use of Microsoft Office, including Word, PowerPoint, Excel and Outlook.
Desirable Skills & Experience
- Understanding of XML‑SOAP Web Services, including WSDL/XSD, XPath and XSLT.
- Understanding of REST services.
- Basic understanding of software development principles (functions, classes and object orientation).
- Basic understanding of systems and network architecture, including secure transport protocols such as TLS.
Impact You’ll Make
This role plays a key part in helping clients successfully integrate TransUnion API Solutions, ensuring they receive high‑quality support and technical guidance throughout the process.
What’s In It For You?
At TransUnion you will be joining a friendly, forward‑thinking global business. In addition to an excellent salary and bonus/commission scheme (if you join our sales teams), our benefits package includes:
- 26 days' annual leave + bank holidays (increasing with service)
- Global paid wellness days off + a bonus day off to celebrate your birthday
- A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan
- Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
- Access to our diversity forums and communities so you can get involved in causes close to your heart
TransUnion – a place to grow
We are open to exploring training and development opportunities for the right candidate to ensure your success. We know imposter syndrome is real; let’s confront it so we can continue to grow and thrive together.
Flexibility at TU
Our policies and practices are inclusive and flexible, allowing you to balance your work and personal responsibilities. If you are looking for a part‑time or flexible working arrangement, let us know – we can discuss this with you.
Additional Support for Equality and Inclusion
We are committed to fostering an inclusive and diverse workplace where all individuals’ talents and perspectives are valued. We offer a range of reasonable adjustments to support you through the application process and interview, if needed.
Job Title
Analyst, Customer Support Operations
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