We are seeking a highly skilled and motivated (Field Sales Engineer /) Solution Consultant to join our dynamic team. The Sales Engineer plays a critical role in revenue generation by influencing deal strategy, solution design, competitive positioning and customer confidence throughout the sales cycle, directly impacting win rates, deal value and long-term account expansion. The ideal candidate will play a crucial role in driving new business, supporting strategic accounts and ensuring seamless collaboration between our sales and implementation teams. This role requires a deep understanding of our products, exceptional technical expertise and strong interpersonal and collaboration skills.
This opportunity is based in Birmingham and will require regular travelling to support our Field team across the North and Midlands.
Key Responsibilities
- Remote & Field Sales Support: For Sales Engineers based remotely, this role requires regular travel across the North of England and Midlands to support Field Sales teams through on-site discovery, customer meetings, and in-person demonstrations, operating with a high degree of autonomy while representing the company in customer-facing environments.
- Sales Execution & Deal Ownership: Partner closely with Account Executives across inbound and field sales motions to scope, design, and validate technical solutions that address customer requirements. You will assess customer needs, identify risks, and recommend optimal solutions that enable successful deal progression and closure.
- Revenue & Risk Enablement: Support sales teams by surfacing technical risks, constraints, and dependencies early in the sales cycle, helping to protect deal value, improve forecasting accuracy, and ensure smooth handover to implementation teams.
- Strategic Account Management: Collaborate with Strategic Account Managers to support customer retention, satisfaction and expansion, contributing technical insight to renewal and growth conversations and helping prevent churn in complex environments.
- GTM Team Collaboration: Act as an active technical contributor within GTM channels, providing timely, high-quality product and integration guidance that enables sales teams to move quickly and confidently.
- Trade Shows and Industry Events: Support the technical execution of trade shows and industry events, including system setup and on-site troubleshooting, while representing the company as a knowledgeable and professional product ambassador to prospects, customers, and partners.
- Competitor and Industry Expertise: Develop and maintain a strong understanding of the competitive landscape, including local and regional competitors. Use this knowledge to support sales teams with positioning, differentiation and technical deep dives, and to act as a trusted advisor to customers.
- Product & Technical Expertise: Build deep expertise across our hardware, software, integrations and APIs, and serve as a reliable technical resource for both internal stakeholders and customer-facing conversations.
- Partnerships and Ecosystems: Deliver Tier 1 partner demonstrations to support new partner onboarding and strengthen existing relationships, contributing to ecosystem growth and partner-led opportunities.
- RFPs and RFIs: Act as the technical owner for RFP and RFI responses, coordinating inputs from Product, Security, Legal and other teams, setting clear deadlines and ensuring accurate high-quality submissions.
- Demo Stations and Demo Accounts: Ensure demo stations and demo accounts are reliable, up-to-date and representative of real customer use cases, enabling high-quality in-office and remote demonstrations.
- Implementation and Professional Services Alignment: Work closely with Implementation and Professional Services teams before and after deal close to ensure a smooth transition from sales to delivery and successful customer outcomes.
- Close relationship with regional sales leaders: Maintain a close working relationship with regional sales leaders to align on priorities, deal strategy and regional requirements, adapting technical support to local market needs.
- Product and Product Marketing Collaboration: Act as a conduit between customers and Product teams by sharing structured feedback, supporting product design discussions, and contributing to roadmap awareness. Partner with Product Marketing on launches, enablement, and messaging as required.
- Documentation and Operational Excellence: Own clear, accurate and timely documentation of customer requirements and technical decisions to support internal reporting, knowledge sharing and scalable execution.
What you need to bring
- Demonstrated experience in sales, solutions consulting or customer-facing technical roles
- Exposure to cloud-based SaaS technologies, ideally within hospitality, retail or adjacent industries
- Strong technical curiosity and comfort learning new technologies quickly
- Knowledge of the hospitality industry; hands‑on restaurant experience is highly valued
- Excellent communication skills including experience speaking to technical and business audiences both internally and externally
- Ability to communicate clearly with both technical and non‑technical audiences
- A collaborative mindset and the ability to build strong relationships across Sales, Product and Delivery teams
- Comfort working in a fast-paced commercial environment with evolving priorities
- A basic understanding of APIs and integrations (or strong willingness to develop this skill)
- Right to work in the country of application
- Fluency in English; additional European languages are a plus
To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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