Broadcast Support Engineer

Location: MediaCity, Salford, Greater Manchester

The Role

To work as a Broadcast Support Engineer, providing support to the various broadcast facilities operated by NEP Connect and its clients.

Responsibilities

• Providing 2nd line support to broadcast equipment within studios, apparatus rooms, and galleries (e.g., production switchers, broadcast cameras, AV routers, audio mixers, modular infrastructure “glue”).
• Providing 2nd line support to our Net Insight Nimbra AnyLive network and associated equipment.
• Supporting and maintaining various IP networks using hardware such as Cisco, Arista, and FS.
• Supporting our satellite dish farm with reactive fault finding and preventative maintenance.
• Evaluating technical problems using appropriate broadcast and networking test and measurement equipment.
• Approaching problem solving creatively.
• Working both in teams and independently.
• Keeping the Broadcast Support Manager/Production/NOC Staff appraised of the status of any issues.
• Logging all faults and irregularities and passing information between shifts.
• Assisting with in‑house broadcast project and installation work.
• Performing preventative maintenance as necessary.
• Overseeing external contractors (e.g., UPS maintenance teams, electrical safety teams).
• Ensuring system documentation is up to date.
• Maintaining good knowledge of industry best practice.
• Staying up to date with developments in relevant technical fields.

Required Skills / Qualifications

• Network and broadcast engineering background; minimum academic standard of HNC/HND level or equivalent.
• Good understanding of IP technologies.
• Good understanding of communication systems including mobile and fixed links (terrestrial and satellite).
• Knowledge and experience in fault finding on broadcast systems.

Personal Attributes

• Integrity; professional, unbiased and credible behaviour.
• Strong communication skills – clear speaking and writing.
• Teamwork ability; engagement in team meetings.
• Initiative; willingness to act without escalation.
• Resilience; ability to cope with difficulty, negotiate obstacles and turn setbacks into learning opportunities.
• Organising work; ability to marshal resources, manage own time, handle multiple activities.
• Inquisitive; ask appropriate questions and seek implications.
• Analytical; gather information, reason from cause to effect, generate practical solutions.
• Interpersonal sensitivity; recognise others’ views and needs.
• Judgement; rational, objective and unbiased decisions.
• Visionary; demonstrate commitment to company goals and motivate others.

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